Refund policy
All Sales Are Final
All sales are final. We are unable to accept returns or exchanges. Please read the item descriptions carefully and double-check your bead sizes (mm) and quantities carefully before completing checkout. If you have questions or are unsure about the item, please contact us before ordering with your questions.
All sales are final. We are unable to accept returns or exchanges. Please read the item descriptions carefully and double-check your bead sizes (mm) and quantities carefully before completing checkout. If you have questions or are unsure about the item, please contact us before ordering with your questions.
Damaged Beads or Order Mistakes
We inspect our inventory closely, but we know mistakes can happen! If your products arrive damaged, broken, or if we accidentally packed the wrong item, please let us know within 7 days of your package arriving.
We inspect our inventory closely, but we know mistakes can happen! If your products arrive damaged, broken, or if we accidentally packed the wrong item, please let us know within 7 days of your package arriving.
Just email us at NorthernLightsCSB@gmail.com with:
- Your order number
- A quick photo of the damaged or incorrect items
- A detailed explanation of the issue
- How we can resolve the issue.
We will respond to your message within 48 hours.
Packages Marked "Delivered" But Missing
We trust our shipping carriers to get your creative supplies to you safely. Once a package is officially marked as "Delivered" by the tracking system, we are no longer responsible for it and cannot issue refunds or replacements for missing or stolen mail.
We trust our shipping carriers to get your creative supplies to you safely. Once a package is officially marked as "Delivered" by the tracking system, we are no longer responsible for it and cannot issue refunds or replacements for missing or stolen mail.
If your tracking says delivered but your package is nowhere to be found, please:
- Check around your porch, side doors, or with your neighbors.
- Wait 24 hours, as mail carriers sometimes scan packages a day early.
- Contact your local post office or delivery center immediately to open an official locator case. They can track the exact GPS scan location to help you find your beads!
By placing an order, you agree to the terms outlined in this Refund policy.